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Return Policy
Axora Jewellery maintains our high standard in handling and packaging every single item. We hope that the item is sent to you in it’s best condition. In case that the item you receive is faulty or it is not the one you ordered, please contact us at axorajewellery@gmail.com so that we can assist you with the situation ASAP.

 

The product can be returned if:

  1. The product is in “as new” condition, meaning it is unworn or unused.

  2. You initiate a return within 14 days after the delivery is made.

  3. You receive a faulty item(s).
     

*Return policy doesn’t include: made-to-order, personalised products.

Refund Policy

Axora Jewellery has its rights to evaluate returned items and has its options to fully refund or partially refund the item. Customers will have his or her right to choose:

  1. Exchange of another product at the same or less price. OR

  2. Gift card to spend at our store of the same value.
     

How to return a product?

  1. Send return request. Contact Customer Service at axorajewellery@gmail.com or our online channels to initiate a return. Kindly provide us your contact information such as name, address, phone number and return reasons so that we can help you with the refund.

  2. Items should be returned in its original conditions including accessories (if any), and a copy of order confirmation email. Accessories include jewellery box, pouch, tag, card, etc.

  3. Returns postage and costs associated with returns will be paid by customers.

  4. Send the item and its accessories back to us by registered post service.

  5. Axora Jewellery will contact you once the refund is issued.



You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Thank you.

Axora Jewellery