Shipping & Returns
Free Express Domestic Shipping No minimum
Free registered standard shipping on purchase over US$100
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram..
Axora Jewellery maintains our high standard in handling and packaging every single item. We hope that the item is sent to you in it’s best condition. In case that the item you receive is faulty or it is not the one you ordered, please contact us at axorajewellery so that we can assist you with the situation ASAP. The product can be returned if:
- The product is in “as new” condition, meaning it is unworn or unused.
- You initiate a return within 14 days after the delivery is made.
- You receive a faulty item(s).
- Exchange of another product at the same or less price. OR
- Gift card to spend at our store of the same value.
- Send return request. Contact Customer Service at axorajewellery to initiate a return. Kindly provide us your contact information such as name, address, phone number and return reasons so that we can help you with the refund.
- Items should be returned in its original conditions including accessories (if any), and a copy of order confirmation email. Accessories include jewellery box, pouch, tag, card, etc.
- Returns postage and costs associated with returns will be paid by customers.
- Send the item and its accessories back to us by registered post service.
- Axora Jewellery will contact you once the refund is issued.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.